BetterMe Charged More Than What I Subscribed For
In an effort to better myself, I have just subscribed to the Better Me app. Well, here's the rub. Without my knowledge or consent, they also billed me for a subscription to a personal coach. Do you really think that? Without my knowledge or consent, they withdrew funds from my account. I didn't ask for or even consider signing up for a personal coaching subscription, and here I am stuck with it. How annoying is this? I didn't agree to anything, and I want my money back immediately. They shouldn't be able to grab my money so easily.can't believe the Better Me app did this without my permission. I mean, seriously, before charging me for something I didn't want, they should have asked me first. I intend to lodge a formal complaint because this is clearly not acceptable.
Hello! We are sorry to hear about your negative experience with us. We would like to learn more about your situation and make things right. Please contact us and mention that you have filed a complaint on Sikayetvar, or alternatively, provide us with your email address. We will be looking for your response with additional information. Sincerely, The BetterMe Team
Hello! Thank you for leaving your comment. We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment. In case you have already reached us before, please provide us with the 7-digit ID number of your email in reply to this review. We will find your previous emails and help you sort it all out. Kind regards, team BetterMe
