Fraudulent Payments Made Through the BetterMe App
I downloaded the BetterMe app, eager to begin a 12-week journey to a healthier me. After paying the initial fee, I was bombarded with another screen, and money was deducted from my account for coaching support without my knowledge or consent within seconds. It was aggravating and felt like a financial breach. I contacted their customer service and demanded a refund for the unauthorized charges. Unfortunately, my wellness journey turned into a financial nightmare. I never agreed to more coaching, and this unauthorized deduction has left me feeling duped and frustrated. My faith in the app has been shaken, and I'm looking for a quick resolution to get my money back.
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. To understand what happened, we kindly ask you to reach out to our team. We are available for your assistance daily. Or you can provide us with a 7-digit ID number of your email request as an updated reply to this review. We will find your previous emails and help you sort it all out. Kind regards, Team BetterMe
