BetterMe Charged for Canceled, Unused Plan

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June 19, 2025 8:21 pm
91

I downloaded it and purchased a 28-day exercise program, but I never even used the app and deleted it a short time later. Despite canceling what I thought was my membership, BetterMe, through Iyzico, charged my bank card without my permission!

This is an outrageous and unauthorized transaction. I want to cancel this membership immediately and get my money back. To make matters worse, there's no phone number to contact for membership or refund issues. The app doesn't even show up in my phone's subscriptions list, making it impossible to manage.

I unknowingly created subscriptions and thought I'd canceled them when I deleted the app. Now, checking my credit card statement, I discovered a ₺350 charge that I never authorized. I demand an urgent and complete refund of all money taken from my card to date, and the immediate cancellation of any active subscriptions. BetterMe, you're operating deceptively, and I expect you to rectify this wrongdoing and return my stolen funds now!

June 23, 2025 1:18 pm (3 days after complaint)

Hello, It was a pleasure for us to respond to your request. If there is anything else we can assist you with, please let us know. Have a nice day!

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