BetterMe App Automatically Charged Upon Trial Expiry

Veysel · 2023-08-17T02:21:23+03:00

I just got this 7-day trial ticket for the Betterme app, thought I'd give it a shot and see what it's all about. But, unfortunately, I've run into some big problems that have totally prevented me from even getting started with the app during this trial period. they went ahead and took out a monthly membership fee from my account without even asking me, which totally sucks. They just assumed without even asking or giving me a heads-up, it's not just that it makes me less likely to trust the service, but it also ends up costing me money. now I need to get a refund for the subscription fee that was charged without my permission, also quite worried about how these guys can just snap at us.

BetterMe

Hello! We are always pleased to assist our customers and make their experience more enjoyable. We would like to discuss this matter in more detail. We hope you give us another chance so you can experience the kind of excellence we are known for. Sincerely, The BetterMe Team

Veysel

"I have expressed my complaint for about 5-6 days, but there has been no response."

BetterMe

Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. Please contact our support team, and we will gladly assist you further. Or you can provide us with a 7-digit ID number of your email request as an updated reply to this review. We will find your previous emails and help you sort it all out. Kind regards, team BetterMe

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I've been trying to cancel my BetterMe subscription, but it's still active. How can I make sure that it's canceled?

3 Followers

575 Complaints

I have a contract with BetterMe, but due to an injury, I can no longer participate in the program. How can I cancel my contract with them?

496 Complaints

BetterMe App Automatically Charged Upon Trial Expiry

Comments

Q&A: Explore Popular Queries

I've been trying to cancel my BetterMe subscription, but it's still active. How can I make sure that it's canceled?

I have a contract with BetterMe, but due to an injury, I can no longer participate in the program. How can I cancel my contract with them?