I Face Betsmove Forcing Selfie and Paper Note to Close My Account

I have been a member of Betsmove since 2023 and have carried out hundreds of transactions with high deposits over the years. Despite having all my security steps fully active, for the past month every time I try to make even a simple bonus inquiry, the site demands a selfie with my ID and a handwritten note on an A4 paper. The same requirement was forced on me when I requested to close my account. Unless I submit these extra documents, they refuse to process the request.

I contacted live support and clearly explained that I am uncomfortable and just want my account closed. They still insisted that without the selfie and A4 paper, nothing can be done. I currently have no balance or pending funds in my account, and all of my personal data is already registered and up to date. Yet they keep pushing for this unnecessary and invasive step. After being a loyal user for years, this is the first time I have faced such an unreasonable demand.

My request is simple: close my account without forcing me to hand over more personal documents and protect my data. Future players should be warned—Betsmove asks for these sensitive details even if your balance is ₺0, with no real guarantee of how your data is stored or used. They can use this excuse to deny or erase your winnings. There are hundreds of licensed casino platforms worldwide, and none of them impose such practices. Based on my experience, Betsmove is not a trustworthy site to invest your money in.