1
Mehmet is completely dissatisfied with the result

I Won ₺27,600 on Betsmove but They Blocked My Balance and Changed Withdrawal Terms

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Mehmet
July 13, 2025 10:27 am
47

I deposited ₺9,200 into my Betsmove account and played roulette using column and line bets. I played fairly and successfully increased my balance to ₺27,600. When I attempted to withdraw my winnings, they first claimed I had missed a verification call—something I never received. Then suddenly, without warning, they blocked my entire balance.

They changed the reason from "withdrawal confirmation" to a so-called "balance review," as if they’re trying to cover up their refusal to pay. This is completely unfair—I won using my own funds, not bonus money, and followed all the rules. Still, they’ve frozen my account and withheld my earnings without a valid explanation.

This feels like a deliberate attempt to avoid paying out legitimate winnings. Betsmove must immediately unblock my ₺27,600 balance and process my withdrawal. I demand full transparency and a resolution to this unacceptable treatment.

Progress
Progress

July 20, 2025 4:50 pm

Betsmove still says under review, it's been 8 days and there is absolutely no cheating, I won at roulette in a single round. They are deliberately stalling, no one is helping or contacting me, they keep saying it's under review, please wait, etc. I have made many withdrawals before but this time it's like this and it's been under review for 8 days. A review doesn't take 8 days, they are stalling on purpose. Please contact them and fix this.

Username: Mhmtugr58

July 23, 2025 5:19 pm (10 days after complaint)

Dear Member, As a result of our investigations, it has been determined that you have engaged in activities contrary to our company rules. Therefore, the amount you invested has been refunded and your account has been closed. Best regards, Betsmove Customer Service

Mehmet
Mehmet
July 24, 2025 11:09 am

You can't even provide evidence, just excuses. I don't even know which bet I placed. You might fool donkeys, but not me. Don't keep calling about this complaint, I won't delete it.

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