I placed a match result bet on the Betgaranti website, and my betting slip won. After winning, I submitted a withdrawal request for a total of $46 because I wanted to receive both my deposited funds and my winnings in my account. I submitted the withdrawal request around 7 AM today.
From 7 AM onward, for nearly 10 hours, the live support team kept stalling me by repeatedly saying things like “withdraw from here” or “try withdrawing from there,” but the money never reached my account. At the end of the process, they completely erased the balance in my account and claimed that the risk department canceled my funds because I had placed an “over” bet on the same match twice.
I have used this same betting method before without any issues, and I also know that many other users place multiple bets on the same match. I do not accept the cancellation of the $46 that I rightfully won and requested to withdraw, nor the removal of my account balance without a valid reason.
I demand a clear and reasonable explanation as to why my bet was canceled, and I want the full amount of my winnings paid to me without any deductions.