If BestReels renewed your VIP subscription,
Review your subscription first;
• Check:
– Your BestReels subscription settings
– Your App Store or Google Play subscriptions
– Whether VIP still shows as active or renewing
– The renewal date and latest charge
• Confirm:
– Auto-renewal is disabled
– You’re using the account linked to the original purchase
– There isn’t another BestReels VIP subscription
– You received cancellation confirmation
Gather evidence;
• Save screenshots showing:
– Your VIP subscription status
– Cancellation confirmation
– The renewal charge
– Your purchase history
• Keep:
– Transaction IDs
– Payment receipts
– Renewal date and amount
– Cancellation records
– Support conversations
Contact BestReels support;
• Request:
– Immediate cancellation of VIP renewal
– Confirmation that no future charges will occur
– A refund review for the renewal charge
– An explanation of why the subscription renewed
If Apple or Google processed the payment, cancel VIP through that platform and request a refund there if appropriate.
If charges continue, contact your bank or card issuer about blocking the recurring payment.
If the issue remains unresolved, consider filing a complaint on Xolvie to pursue a resolution.
