I bought a coat from Bershka's mobile app during the Black Friday sale. Unfortunately, I quickly typed in an incomplete address without the building number because the product seemed to be running out quickly. It says that the item is being prepared in the warehouse but has not yet been sent out in the "Product Details" section. As soon as I realized this, I called Bershka's customer service, since there are no direct phone numbers. When I told them what was going on, they said they couldn't change the address and told me to cancel the order and place a new one. However, since I bought it during a sale period, canceling and reordering would cost me more after the fact. Even though I told them that the product hadn't even been sent out yet, they insisted they couldn't help. It seems that Bershka has a different policy than other online stores that let you change your address up until the package is sent. I need a solution right away, before the product is shipped.
I wanted to buy a coat from Bershka, but my size was unavailable in the store. The store employee assured me that they could send my size to my addres...
I ordered a product from Bershka's mobile application. When my product exceeded the estimated delivery time, I contacted customer service. I chose to have my product delivered to the store. And my product was returned to the warehouse due to the store's address change. I still view it as sent from t...
When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—after ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent...
I bought a coat from the mall, but they said they would deliver it to my home. I agreed and waited for the delivery. Three days later, Bershka sent me an email saying, "Your order has been delivered." However, I never received it—it hasn’t been delivered. I double-checked with my neighbors and build...
After making me wait a month for my order, Bershka cancelled it without giving me a reason or calling. Why did you wait a month to figure out that you couldn't get the product? Why keep me waiting for a month if you couldn't do it? The way I had to place my order at Bershka was never something a big...
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