I traveled to Antalya with Pegasus Airlines, and unfortunately, they damaged the wheel of my suitcase. I have submitted a report (10934808) along with all the required documents and the invoice. Now, I'm supposed to take my Benetton suitcase, which is currently valued at around ₺4000, to a shoe repair shop, get new wheels put on, and then send them the invoice. Can you believe it? It's absolutely ridiculous how they completely avoid taking any responsibility. I was excited to use my new suitcase for the first time. In addition, it is extremely difficult to find a wheel that matches the original color. It's truly disheartening to witness such a blatant disregard for courtesy, expertise, and gravity. Another suitcase has been damaged, making it the second one. I will never fly with Pegasus again. I kindly request that you promptly address this matter, provide me with a full refund for the value of my suitcase, and offer an apology for the inconvenience that has been caused. Take a look at the condition of my brand new suitcase. I am well aware of my rights, and I am determined to stand my ground until the very end.
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
I flew internationally with Pegasus Airlines, and upon arrival, I found my suitcase wheel completely broken off—there wasn’t even a wheel left. I immediately reported the damage at Sarajevo Airport, and a damage report was issued. When I contacted Pegasus customer service, I expected them to take r...
On September 2, 2024, I traveled from Dubai to Istanbul Sabiha Gökçen Airport on Pegasus flight PC741. When I retrieved my luggage, I discovered that the wheel of my suitcase was broken, and the exterior was scratched with small cracks. I reported the damage to the Pegasus lost and damaged baggage d...
Pegasus Airlines seriously let me down. On two separate flights, both my suitcase and my mother’s were damaged. I filed two official complaints — #13219839 and #13156891 — with photos and detailed reports clearly proving the damage. Despite all this, Pegasus continues to ignore our complaints, dragg...
During our Ankara–Nicosia and Nicosia–Ankara flights with Pegasus Airlines, my suitcase was damaged, yet our claim was rejected despite submitting a formal report. On our first flight to Nicosia, one of the suitcase wheels was broken, which we photographed and reported at Ercan Airport. During the r...
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