Beko Demands Price Difference for Exchanging Damaged TV
The TV I purchased on December 23rd was delivered a few days later, only to be discovered as damaged. The service team promised a replacement, inquiring about my preference for a refund or exchange due to the lack of a revised model. Opting for an exchange, my initial motivation for a December purchase was to avoid price hikes. On the day of purchase, the unrevised TV was offered at the current price of ₺27,900, with an employee discount, providing me with a ₺26,500 offer. However, I had bought the revised TV for ₺23,000. Now, they demand an additional ₺5,800 for the exchange, a proposition I vehemently reject. I urge them to send the unrevised TV immediately upon receiving the missing ₺3,500.
Dear valued customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
