The TV I purchased on December 23rd was delivered a few days later, only to be discovered as damaged. The service team promised a replacement, inquiring about my preference for a refund or exchange due to the lack of a revised model. Opting for an exchange, my initial motivation for a December purchase was to avoid price hikes. On the day of purchase, the unrevised TV was offered at the current price of ₺27,900, with an employee discount, providing me with a ₺26,500 offer. However, I had bought the revised TV for ₺23,000. Now, they demand an additional ₺5,800 for the exchange, a proposition I vehemently reject. I urge them to send the unrevised TV immediately upon receiving the missing ₺3,500.
Due to issues, I filed a service request for my warranty-covered B43L 5531 4W2 TV on August 28, 2023. The earliest available appointment is said to be on September 2, 2023. Even if the service arrives on time, the repair process will take another 8-10 days. When I dropped the product off at the near...
On 15.11.2025, I purchased a Beko 970477 refrigerator from a Beko authorized dealer for ₺33,000. Following the installation and before plugging the appliance into the power outlet, I identified visible scratches and dents on the product. The delivery of a defective item sold to me as brand new is wh...
I contacted a number I believed belonged to Beko’s authorized service for my television, and a team claiming to be official technicians scheduled an appointment for July 31, 2025. The technician who arrived initially quoted ₺9,600, then lowered the price to ₺7,000 when we hesitated. Suspicious of th...
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
I purchased a Beko deep freezer along with a Beko TV, spending over ₺80,000 in total because I believed in the brand’s quality and customer service. Both products were delivered on March 20. We were instructed not to plug in the freezer for 4–5 hours, which we followed. However, once it was powered ...
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