Icing Issue with Beko 678551 EI Refrigerator
On July 31, 2023, I purchased a 678551 E combination refrigerator, and it has been nothing short of a nightmare. The upper and lower compartments both have a tendency to freeze everything inside, solidifying my groceries. I've had the service team out to my house three times now, and the problem still exists. I took matters into my own hands after becoming dissatisfied with the lack of progress and personally filed a complaint with the Consumer Court. My request was simple: I needed a replacement for this broken appliance. However, the service team has not responded to my request. This ordeal has been very aggravating. I expected a working refrigerator, but instead, I got wasted food and an uncooperative service provider. My hope is that by sharing my story, others will be spared the same ordeal and that a solution will be found.
Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly request that you first convey any information, suggestions, opinions, and solution requests regarding our products and services to us. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
