Nusret

"The customer representative called me and said they would take care of it. The service came and installed another device to check if there was a problem with the cooling, and said that it stopped cooling at night. However, the engineer mentioned that there is only 1 month left on the warranty period and offered us an extended warranty (4 years for 4400 TL). The reason is that the warranty will expire during this period and they will charge for service visits afterward. The black stain next to the refrigerator was not recorded by the previous service worker, and it is not in the service records. They don't even mention the dents on the refrigerator, in short, they don't want to replace our refrigerator and are just stalling to gain time. We will file our complaint with the Consumer Arbitration Committee tomorrow. Let's see how it will turn out. Beko is a regret... Pay a little more and buy your home appliances from much better companies and brands. We made a mistake, don't make the same one. From now on, no Beko or Arçelik brand home appliances or similar items can enter my house."