The CM 10120 model washing machine I bought from Beko 9 months ago has been causing issues with long washing times, damaging clothes, and failing to remove stains (like sweat or coffee stains). Initially, I raised concerns with the store where I purchased it, mentioning the extended washing duration, and they attributed it to inverter technology. However, after one of my shirts was torn during a wash, I decided enough was enough and contacted the service department, receiving the same response about inverter technology. I then reached out to Beko via email, proposing either a replacement with a higher model (with me covering the price difference) or a refund, stating that the machine was defective. Unfortunately, Beko rejected this request. They refused to upgrade to a higher model, despite my willingness to pay more. Subsequently, the service department identified a faulty card and replaced it, but the issue persisted. When I requested a refund, I received a dismissive response implying that prolonged washing times were normal and even joked about it taking longer. It's as if they assume we're using a washing machine for the first time in our lives. Our mistake was choosing this domestically produced, yet poor-quality example when there are established brands like Bosch/Siemens. In conclusion, I intend to take this matter to the Consumer Arbitration Committee to hold Beko accountable for mocking its customers. I'll gladly share my complaint with anyone who reaches out so that brands disrespecting their customers understand their place.
The Beko CMX10120 model washing machine I bought with confidence 2 months ago leaves oil stains on clothes. The service accepted that it left oil stains and made a one-to-one replacement. The machine that was brought leaves more oil stains than before. The service came again. A trial wash was done w...
Two days ago, we bought a washing machine from Beko. Unfortunately, it doesn’t remove stains, the clothes don’t smell like fabric softener, and whites don’t come out clean. We contacted the store and technical service, and they came to inspect it. When we pointed out that the machine wasn't removing...
I recently purchased the Beko CM 12140 B washing machine, and within just two months, I've had to call the service twice. The machine fails to spin clothes properly and extends wash times significantly, and the service team's explanation boils down to a shrug, saying, "What can we do?" Not only does...
A local Beko dealer is where I bought the Beko cm 10120 10 kg 1200D white washing machine. To my disappointment, the machine doesn't clean my clothes, even though I've tried different kinds of detergent. It also tears them, leaves black grease stains on them, and makes the colors fade. When the serv...
I’ve bought a lot of stuff from Beko, but this washing machine has caused me more problems than any of the others. It’s just one issue after another, and it feels like it has every possible flaw a machine can have. I’ve handled ripped clothes, old rubber seals, and even rust on the metal bits. Almos...
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