I purchased a Beko 683614 IE XXL refrigerator about five months ago, and I haven’t even finished paying the installments yet. The refrigerator has not been cooling for the past 10 hours, and I noticed this issue about six hours ago. I unplugged and replugged the machine, checked the settings, and contacted customer service. Since it was Saturday during business hours, I was told that technical support would be provided the same day, but no one ever called. Instead, they scheduled a service appointment three days later. During this time, all of my stored winter foods spoiled, and I had to throw everything away.
My refrigerator is still under warranty and also covered by an extended warranty and service contract, for which I paid a significant additional amount. This is the first time such a problem has occurred.
Because there is no on-call (weekend) service, I experienced serious inconvenience. I expected Beko to provide urgent service support and compensate for this loss. Professional service requires this level of responsiveness, but unfortunately, Beko failed to meet that standard.
We bought a brand-new Beko refrigerator, and the disappointment began immediately after delivery. The service team came, unboxed the appliance, placed...
I am absolutely furious with my Beko refrigerator! I've owned it for 10 months, and ever since we bought it, it has been cooling poorly. Initially, we didn't pay much attention, thinking it was normal, but recently, everything we put inside has started to spoil and mold! We contacted the authorized...
In 2023, I purchased a Beko refrigerator for my summer home, using it for only three months before properly unplugging it for the off-season. When I returned in summer 2024, the fridge wouldn't cool despite all lights working and making the usual sounds. I contacted customer service on July 7, 2024...
About 15 days ago, I noticed frost buildup inside the rear section of my Beko D70506N refrigerator, so I contacted customer service to request repair service. The technician instructed me to unplug the unit for 48 hours and then resume using it, advising me to call again if the problem persisted. On...
I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician who arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warr...
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