Beko Delivered a Defective Mid-Size Oven
I bought a Beko mid-size oven, and it was a complete failure. The oven was defective from every angle - front, back, edges bent, dents, and some parts damaged due to screws. The oven was scheduled for service, but the service team never arrived. They asked for photos, but there was no response from Beko. We initially trusted Beko's quality, but this experience has been a total letdown. It's incredible that a brand-new product has degraded into garbage. It's unfortunate that we spent so much money and they show no concern. The product must be replaced, but they will not do so. I've been left hanging. It is, however, extremely disappointing.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
I kindly request that my product be replaced, please, because it is a brand new and guaranteed product, and I do not want any parts to be replaced without being used. Alternatively, I request a refund. Please, Beko company, do not cause me any inconvenience.
Unfortunately, I'm not satisfied. My product turned out to be faulty when it first arrived, and Beko is not replacing the product.
