Beko Did Not Replace My Faulty Countertop Stove Despite Repeated Repairs
I bought a Beko countertop stove, but the lighter isn't functioning. The service team examined it four times and assured me they would replace the defective part. Nonetheless, I’m not interested in a product that requires constant repairs. I had faith in the brand when I bought the product, and now I anticipate a replacement rather than ongoing repairs. The continuous repairs leave me feeling anxious, and I worry that the issue might come back. I’m not looking to pursue legal action; I just want a permanent resolution. I anticipated a higher level of reliability and customer service from a reputable brand such as Beko. I kindly ask that you prioritise customer satisfaction by addressing my replacement request and resolving this issue promptly. I would really appreciate it if my issue could be resolved.
Progress
I bought a built-in stove, and they opened it up 4 times. The lighter doesn't work. They said a part would arrive, but it hasn't. They apparently don't have it and wanted to use a substitute part. The warranty is going to expire, and the product hasn't been fixed for 3 months. I will apply to the court. This is not fitting for the Beko brand. The service is not interested. It has been opened 3 or 4 times. I want the product to be replaced. The screw holes have turned white, and I don't want to use it. I've lost my enthusiasm. Whoever is responsible, please take care of it.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint and will contact you as soon as possible. We kindly ask you to send any information, suggestions, opinions, and solution requests regarding our products and services to us primarily through the channel. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
I don't understand why no one is interested. It's not fitting for a brand like Beko. I don't want to take it to court. It hasn't been fixed for 4 months, the screws have whitened. Is it okay to open it up so much? Please, take care of it before the warranty expires. I want a replacement, please.
The paint on the stove parts already came off quickly, turning black and white, and it was never used properly. Please take care of this.
