I purchased a Beko air conditioner from an online site, but unfortunately, it does not cool effectively. Additionally, I did not receive the necessary invoice and warranty certificate. The installation team that came over did not vacuum the system, and they miscalculated the room size, leading to incorrect installation. They didn't connect the air conditioner properly, so I only had the chance to test it a month later. When I finally did, I found that the vent wasn't opening. They said the installation needed to be redone from scratch and moved the unit to a different location without updating the system entry. This caused further issues, and I had to wait for them to reinstall it, during which the air conditioner was damaged. Despite their repeated attempts, the system was still not entered correctly, and the air conditioner doesn't work as it should. It fails to cool the room, even with the door closed, leaving us sweating. The service team neglected to perform a proper vacuum installation, as advertised on their website. Moreover, they failed to send the warranty certificate, providing only the user manual. I had to escalate the issue to the Consumer Arbitration Committee, but Beko's customer service remains unresponsive. This has been a frustrating experience, and I regret buying this inadequate and expensive device.
In 2020, I purchased a Beko 24000 BTU Ecological Inverter Air Conditioner for my 28 sqm room. I had no idea it would be the start of a never-ending ordeal. The unit leaked water from the indoor unit during the first summer. After a lengthy wait for the spare part, the service team replaced the inter...
In March, I purchased a Beko Air Conditioner, expecting comfort during the hot months. However, the experience has been nothing short of a nightmare. In June, I encountered water leakage due to an assembly error. The service was called, and after weeks of waiting, the issue seemed resolved. Yet, in ...
On April 29, 2022, I purchased a Beko 51260 HP model air conditioner. Before installing the air conditioner, reconnaissance and necessary checks were performed on the house's plumbing. Since its installation, I've had an ongoing issue with the product and service that hasn't been resolved. First, em...
I purchased a Beko air conditioner, and within just 1.5 years, I have had to call service more than 10 times. Despite multiple visits, no one has been able to fix the issue. I bought this unit for heating, yet it only blows cold air! Even the service technicians acknowledge the problem, but Beko ref...
I purchased a Beko air conditioner less than a year ago, and now that I need it during the summer heat, it’s not cooling at all. Despite informing the authorized service about the issue, it took them over a week to come and inspect it. They determined that there was a faulty part but said it would t...
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