BDG Deposit Failed – Game Balance Not Credited

I made a deposit of ₹5,000 through Paytm to an online game platform, but the money did not reach the merchant. In Paytm, the payment shows as completed and the amount has been deducted from my account, yet the game balance has not been credited. The failed deposit screen shows “Deposit Failed” with order amount ₹5,000.00, type 7DAY-APPpay, time 2026‑08‑26 18:51:17 and order number RC20260826185117411055558a. I also have the Paytm payment confirmation showing that ₹4,999.59 was paid from Arvind Kumar G*** to Sumit P*** on 26 August 2026. Despite this, my deposit is stuck and I have not received either the game balance or a refund to my Paytm account. I am the one who has lost this money even though I followed all the normal steps to deposit. I request that this transaction be urgently checked and my ₹5,000 be refunded to my Paytm account without any further delay, or the correct amount be credited to my game account. I also request a clear written explanation of why this failure happened and how such an issue will be prevented in the future.