BDG Game Deposit Failed

I recently made a transaction on BDG Game for 5,000, but this amount was not credited to my account. Although the payment was successfully made, my balance has not increased and I still see that the 5,000 has not been received in the game. I also have a screenshot showing the issue and I am ready to share it. My account information includes the reference number 1784***, and the problem is specifically that the 5,000 balance I paid for is missing. I kindly request that the 5,000 be credited to my BDG Game account as soon as possible or that my payment be refunded. I expect this situation to be reviewed urgently and resolved.