BDG Deposit Deducted Multiple Times But Not Credited Since October

I am writing about a recurring problem I have experienced on the bdggame.icu platform with my deposits. Several times I have deposited money, but the amount has not been credited to my game balance, even though it was successfully deducted from my bank/card. This issue has been happening since around October, and in the most recent period it has occurred about four times. In total, approximately 1,000 INR has been deducted without being added to my account or returned to me. Each time this happens, the money leaves my bank, but nothing appears on my bdggame.icu balance. There is also no automatic refund back to my payment source. I have already submitted complaints through the game’s service/complaints section, but I have not received any clear solution or effective support, and the problem continues to repeat. I have complete transaction history and records for all these failed deposits, and I can provide them if needed. I request that the full missing amount, approximately 1,000 INR, be added to my bdggame.icu game balance as soon as possible and that this issue be permanently resolved so that future deposits are processed correctly.