BC.Game locked my account after a big win, how can I get them to unlock it and release my funds?

If BC.Game locked your account after a significant win, it's likely due to pending Know Your Customer (KYC) verification or unmet bonus wagering requirements.

In order to adhere to anti-money laundering requirements, large withdrawals frequently result in heightened KYC procedures. Make sure you have sent in all required paperwork, such as proof of address and a government-issued ID.

Examine the precise wagering requirements in your account dashboard if your money is linked to bonuses.

Get in touch with BC.Game's support staff to fix the problem. They provide 24/7 help by contacting [email protected] or through live chat on their website.

To speed up the process, including your username, a thorough description of the problem, and any pertinent screenshots when you get in touch.

Ask about the progress of your verification if you have already sent in your KYC documentation.

❗ If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.