Bosch Berkay Store Provided Me With A Pre-Owned Washer
I bought a Bosch Washer-Dryer from B***** store on 10/17/2023. Surprisingly, the product delivered was a display item, even though this wasn't communicated to us. Since it was in packaging, we didn't notice. After installation, I discovered a large scratch on the lid. When I contacted the store, they insisted I create a service record and falsely claimed that they sold me a display item, even though the invoice and contract had no such mention. If it were, I'd have gone to a second-hand store and paid accordingly. They haven't resolved this during the time that passed. I'm fully aware they're prolonging the process, expecting me to lose my rights. After this incident, I visited the complaint site, and I saw many similar complaints about this company on sikayetvar.com. com. I urgently await a resolution to this unethical and deceptive sale.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach out to us, we will contact you immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
Ms. Rabia responded. However, the after-sales support is zero. She said she did not accept the exchange. I said I wanted to speak to the person who made this decision. She said she couldn't arrange that. She hung up the phone in a manner suggesting "you can do whatever you want, this is how we wanted it to be." You decide whether this behavior is befitting of the Bosch brand. As of today, I have also written my complaint to CIMER. On Monday, I will go to the Consumer Rights Arbitration Committee.
