I bought a Baseus Type-C Hub on November 25, 2022. The jack input stopped working, so I sent it in for repair on August 21, 2023. I sent the shipping fee using IBAN. I was told I'd be kept in the loop, but I never got any updates. I phoned every week for three months, and every time I was assured I would receive a call back within a week. I never received a call back.
After I managed to reach someone, they informed me that the device was under warranty and the damage was not my fault. I was informed that I would either get a replacement or an upgraded model for an extra charge. But when I called back to see how my repair was going, they said it was my fault and I wouldn't get a replacement. I wasn't informed that the device had been sent back to me.
I am extremely let down by the customer service I got from Baseus. I want my issue fixed and I want a new device.
I purchased Baseus wireless earphones from Amazon.com.tr on September 7, 2022. I initiated a return process because I was not satisfied with the product's performance, but even after waiting for 4 months, they did not refund the product. I realized that it was not going to happen (meanwhile, the pri...
I bought a Canon 90D from a valid seller on January 7th, 2023, and after just 2 days of use, I realized it was defective. On January 13, 2023, I had it shipped off to an approved repair facility right away to be examined. After the inspection, I was told that the motherboard was defective and given ...
On April 25, 2023, I bought the Xiaomi Mi Band 7 from the Adana Optimum Teknosa store, but it was broken. As a customer who has used the Mi Band 6, 5, and 4, I could tell right away that none of the features worked right. On May 5, 2023, 15 days after I bought it, I took it back to the store to get ...
Despite the warranty being valid, they want me to puy up almost the price of the phone!! the phone suddenly shut down and wouldn't turn on, I sent it to the authorized service center, and they claimed to have fixed it before sending it back. However, the same problem persisted, so I sent it back ag...
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