I've filed a complaint against Vodafone for selling me a defective phone. The device heated up upon arrival, and while attempting a software update prompted by a notification, it abruptly shut down and displayed a 'support restore' error. Frustrated, I returned the device for a refund, but they have failed to process the return for the past three months, causing significant inconvenience. I've even paid three months' worth of phone bills for a phone I've never used. Despite the fact that the device was not in use, they demanded that I delete my iCloud account before returning it. On August 8, 2023, 13 days after returning the phone with a return code on July 27, 2023, I received a message from Ouno authorized service stating that there is a 22570 TL charge due to alleged impact-related damage. I deny any responsibility for this problem. Either resolve this internally, refund my paid bills, and complete the return, or I'll file a lawsuit and make my complaints public on all platforms.
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
On 23.07.2023, I ordered iPhone 11 from the online store and although days passed, the order was being prepared. I canceled the order and bought it elsewhere and received it in 2 days, Vodafone reflects the first installment of the phone, which I did not receive and was not even shipped, on my invoi...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
I'm a Vodafone customer who recently purchased a refurbished contract phone. It couldn't read the SIM card when it arrived, and the screen was cracked. I wanted to return it, but the seller refused, claiming it was damaged, and they've been opening complaint tickets for three months with no solution...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
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