I sent my BTC funds to Tether at the address I used before with Balance FX, but they say the money went to an account they don't use. They claimed the money was sent to an account that was closed, stating that they often switch accounts. A representative who only uses WhatsApp for communication has left me in a tough spot with no way to resolve the issue. The representatives who reached out to me before have now vanished, and they are saying the money has disappeared. Why is this so easy? I want a quick solution to my issue.
Sure, here's the translated text:
"I had previously deposited money into my account at Balance FX from BTC Türk. They said the money didn't show up in the account, and since that day, I haven't been able to reach anyone. The money, 2,500 USD, has disappeared. Is there no customer service? I can't get in touch with anyone; the phone is off. Is there no one who can help, friends?"
No improvement still!
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