Avis Delays Made Us Miss Our ₺90000 Honeymoon Flight and Stranded in Istanbul

With the 34 ***184 plate vehicle we rented for a short term, we were stranded on the Balıkesir-Bursa motorway between 18.08.2024 at 12.30-13.00 as a result of a flat tyre. Subsequently, we connected to the road assistance team on your 444 28 47 line and conveyed the situation. We were informed that they were interested and that tow truck and taxi service would be provided in a short time. We received the first call from the tow truck at 14.04 and learnt that it was 1-1.30 hours away. We called Avis again and asked when the taxi would arrive, as we had a flight for our honeymoon at Istanbul Airport at 20.00. They stated that they would reach us soon and that we should wait for information from the contracted taxi. However, we received the first call from the taxi at 15.23 and they informed us that the vehicle was 1.30 hours away and could only pick us up at 17.00. When we called Avis again, they told us not to worry, that they could catch us up and that there was nothing else they could do. We got ourselves dropped off at the Karacabey bus station to speed up the taxi process with our own means and the taxi reached us at 16.55. We entered the airport around 19.30, but we missed our flight to Phuket because the gates were closed. We contacted your branch at the airport again about the issue, but they stated that they could not do anything. We called your customer service again and we could only reach around 21.00. They informed us that they were checking tickets for our burnt ticket and that we had to leave the airport. 45 minutes later, when we called again because there was still no return, they informed us that no ticket could be arranged, only our accommodation in Istanbul could be arranged. We stated that we could not accept this because our victimisation was at a higher amount, that we demanded that our flight ticket be covered, or that the costs of our burnt trip should be covered, or that a holiday of this amount should be covered. They stated that they would discuss the issue with their managers and that they would return within 10 minutes. However, at the end of 50 minutes, no return was made to us and when we connected to customer service again and asked what the situation was, they stated that they could not help us, including accommodation. Currently, my wife and I are staying in a hotel in Istanbul with our own means. The issue is of great seriousness. Our approximate loss is around ₺90000.