I purchased an Asus ROG Flow Z13 last year, and within a year, I've had to send it in for service twice due to the same issue. The device's keyboard detaches to function as a tablet, but the connection points between the device and the keyboard have become oxidized due to excessive heat. The first time this happened, even though the device was under warranty, they claimed it was a user-caused issue and charged me for the repair because the keyboard wasn't working due to poor contact.
Just 2-3 months later, the same problem occurred, and I sent it in for service again. This time, I requested a replacement or refund instead of a repair. However, they once again blamed me for the issue, insisting on charging me to replace the keyboard. I refused because this is clearly a device-related flaw, not user error.
I have made it clear that I do not want a repair, but now the device, which has not been repaired, has been sitting in the service center for 10 days, waiting for release. They told me that once it’s released, it would take another 3 to 7 days to reach me. I am requesting either a full refund or a replacement for the defective device.
I sent my Asus Zenbook S13 OLED, serial number R7N0CV17F480305, to the warranty service due to issues. I waited 20 days for the pickup, and after three calls, they finally came to my door. A few days later, the Asus authorized service contacted me and mentioned there were two scratches on the bottom...
ASUS Disappointment! This is NOT Customer Service! I purchased a device on August 20, 2024, and had to send it to service on March 10, 2025, due to a keyboard issue. They replaced the keyboard, but the very next day, the same problem occurred again! However, they refused to replace the device, claim...
About two months ago, I bought the Oppo Reno 11 FS, hoping for a smooth and reliable smartphone experience. Unfortunately, just a few days after purchasing the device, I began to experience frequent keyboard lag and freezing issues. These issues got progressively worse over time, making it frustrati...
For the second time, I sent my Asus Rog Strix G513RM laptop from the renowned Rog Strix series to the service center. The wireless card and Bluetooth were discovered to be faulty during the first repair, prompting me to send it in for repairs. They replaced the faulty wireless card and sent it back ...
On October 31, 2023, I purchased an Asus ROG Strix G16 32GB 1TB SSD computer. I sent the computer to technical service for warranty after experiencing a consistent crashing problem. Following an inspection by Asus, it was determined that the repair was not possible, and I was issued a return/exchang...
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