On July 30, I ordered a refurbished Asus Rog Strix g713rw-kh095 from idefix under the order number IDE66a8b0bcccd67. The product, delivered by the Lugo store, arrived in good shape, and I began using it immediately. However, when I attempted to register the product for warranty through MyAsus and upload the invoice, I received a message indicating that it had already been uploaded. After further investigation, I discovered that the product had only three months of warranty remaining. I contacted Asus customer support, but they kept me waiting with no response, and the return period has since expired. I've been left in a frustrating predicament, with no help from Asus. If you're thinking about trying this brand, beware—you might wind up in the same situation as me.
On October 31, 2023, I purchased an Asus ROG Strix G16 32GB 1TB SSD computer. I sent the computer to technical service for warranty after experiencing a consistent crashing problem. Following an inspection by Asus, it was determined that the repair was not possible, and I was issued a return/exchang...
For the second time, I sent my Asus Rog Strix G513RM laptop from the renowned Rog Strix series to the service center. The wireless card and Bluetooth were discovered to be faulty during the first repair, prompting me to send it in for repairs. They replaced the faulty wireless card and sent it back ...
The repair service of Asus really let me down and it was super frustrating. I checked the website, but there were no updates on my repair status. I ended up having to call customer service 4 to 5 times just to get a simple answer that my product was still being tested. So, just under a day later, I ...
In May 2023, I purchased an Asus ROG G16 laptop and sent it for repair to SMS Infocom, an authorized Asus service center, last month. I sent the produ...
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned ...
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