I was recommended Asics due to my flat feet issues, so I visited the Zorlu Center store and, based on a sales associate’s advice, purchased the Asics Gel-Nimbus 27 instead of the Kayano 31. The staff member assured me that unless I had extreme overpronation or arch collapse, the Nimbus 27 would be suitable.
However, after just 10 days of use, I started experiencing intense foot pain with every wear. I returned to the same store within the legal 14-day return period and presented my receipt, only to be told that no returns or exchanges are allowed for used shoes, and that “no brand accepts worn items.” That’s simply false—I’ve returned used shoes to other brands within this timeframe before.
Why was I given the wrong recommendation when I clearly stated my foot condition? And how exactly is a customer supposed to know a shoe causes pain without wearing it?
The shoes are now under review, but if my claim is denied, I will file a complaint with the Consumer Arbitration Committee. I demand a full refund or an exchange for a properly supportive model. This experience has left me in pain and extremely disappointed with both the product and the misleading service.
On May 20, 2025, I purchased the Asics Gel Kayano 30 shoes (Order No: 468672) from Asics’ official online store on my doctor’s recommendation. Unfortunately, the shoes did not fit my feet properly, so I first requested an exchange and contacted the Zorlu branch. While the store staff tried to assist...
I purchased the Asics Gel Nimbus 27 running shoes on 23/06/2025, expecting comfort and quality from a globally trusted brand. However, from the very first time I wore them, the shoes caused a painful wound on my big toe. Curious as to why this happened, I closely inspected the area and noticed a vis...
On 16/03/2025, I purchased the Asics Gel-Resolution 9 shoes at the Adana Clothing Fair (receipt no: 135). From the very first time I wore them, I experienced swelling and pain on the right side of my right ankle. I tried wearing them a few more times, hoping the discomfort would go away, but instead...
After thorough research, I chose the Asics Gel Nimbus 25, believing it was the best fit for my foot type, stride, and arch support. However, after just 11 months, the sole started shifting inward, forcing me to walk with improper foot alignment. This has now caused foot pain, which never existed bef...
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