On 16/03/2025, I purchased the Asics Gel-Resolution 9 shoes at the Adana Clothing Fair (receipt no: 135). From the very first time I wore them, I experienced swelling and pain on the right side of my right ankle. I tried wearing them a few more times, hoping the discomfort would go away, but instead the pain worsened. I consulted a doctor, who confirmed that the swelling was caused by the shoes. Despite medication, the pain did not subside, and my doctor advised me not to wear them anymore.
Following this, I contacted the Asics customer service hotline. They informed me that I would need to physically visit a store in İzmir, Ankara, or Istanbul to start an inspection process. I delivered the shoes to the Asics Hilltown İzmir store, and they were taken in for examination. To my disappointment, the inspection report stated that “no defect was found in the product,” and my request for a refund or exchange was rejected. While the shoes may have no technical defect on their own, they caused me a medical problem, which means they are unsuitable for me and left me with unnecessary pain and frustration.
I only wore these shoes three times in total, and Asics customer service had initially told me that the product comes with a two-year warranty. Under these circumstances, I believe it is fair to request either a full refund or at least an exchange for another Asics product that does not cause me harm. I expect Asics to stand behind their products and provide a quick solution to resolve this issue.
I purchased a pair of Asics shoes on December 5, 2025, and during my very first use, they cut into my foot and caused bleeding. I immediately reported the issue to the Asics store at İstinyePark Mall, and they sent the shoes for inspection. Shockingly, the response came back as rejected. I then sho...
In the final week of November 2023, I bought a pair of Gel NYC model casual sneakers from the Zorlu Asics store. The price was more than ₺5000. Since it was winter, I opened the shoebox in February 2024. Given the warranties back and forth, I've only worn the goods a total of ten times in the remain...
In the final week of November 2023, I bought a pair of Gel NYC model casual sneakers from the Zorlu Asics store. The price was more than ₺5000. Since it was winter, I opened the shoebox in February 2024. Given the warranties back and forth, I've only worn the goods a total of ten times in the remain...
On May 20, 2025, I purchased the Asics Gel Kayano 30 shoes (Order No: 468672) from Asics’ official online store on my doctor’s recommendation. Unfortunately, the shoes did not fit my feet properly, so I first requested an exchange and contacted the Zorlu branch. While the store staff tried to assist...
In May 2024, I purchased a pair of Asics Gel-Nimbus 26 shoes from the Sportive Mall of Istanbul store. Within less than a month of use, the fabric over my right big toe tore, exposing my toe. This isn’t the first time this has happened—I bought the same model previously, and within a month, the fabr...
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