I purchased an Asics tennis shoe from SPX, and despite only wearing it 20-25 times exclusively on the court, the sole has torn apart. I sent it in for an inspection, but they blamed it on user error.
I genuinely want to know how I could have caused holes under the big toe area just by playing tennis. This is clearly a product defect, and I refuse to accept this unfair response. I will also be reaching out to Asics Global to escalate the matter.
This issue will not go unresolved. I expect SPX and Asics to take responsibility and provide a fair resolution—either a refund or a replacement.
On February 5, 2025, I purchased a volleyball shoe from Asics for my daughter. This shoe is specifically designed for indoor use, and she only wore it twice on an indoor volleyball court. Despite such minimal use, the toe area of one shoe started coming apart. I sent the shoes in for inspection, ex...
I purchased Asics professional tennis shoes for my son, a performance tennis player, trusting the brand’s reputation. Despite being used exclusively on the court, the fabric and rubber components began to deform within just 1.5 months. I returned the shoes to the store for inspection, and after two ...
I purchased a pair of Asics shoes from their website, and within just one month, a piece tore off the side. I wore the shoes no more than five times. When I contacted customer service, I was told to send them in for inspection. However, they returned the shoes without notifying me, claiming the dama...
Hello, my complaint is about SPX Store and the Asics brand. I sent my Asics shoes in for inspection after both sides began tearing and separating within 4–5 months of use. It’s unacceptable for a premium brand to fall apart this quickly. What’s worse is how SPX handled the process. After waiting 10...
I purchased a pair of Asics sneakers, trusting the brand’s reputation and paying a premium price for what I believed would be a durable product. Unfortunately, despite wearing them only occasionally, the toe area developed a tear far too quickly. I sent the shoes in for inspection, fully expecting ...
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