Hello, my complaint is about SPX Store and the Asics brand. I sent my Asics shoes in for inspection after both sides began tearing and separating within 4–5 months of use. It’s unacceptable for a premium brand to fall apart this quickly.
What’s worse is how SPX handled the process. After waiting 10–15 days, I only found out that my warranty claim was rejected because I called them. If I hadn’t followed up, no one would have informed me. There was zero communication—no call, no message, nothing.
After reading other reviews and complaints, I realized I’m not alone. Many customers have reported the same issue with this model. I’ve now resubmitted my shoes for a second inspection. But if I receive another unjust rejection, I will escalate this to the Consumer Arbitration Board.
Asics and SPX, take these issues seriously. Your product failed within months, and your customer service failed entirely. I demand a proper resolution and acknowledgment of the defect. Stop brushing off valid complaints—we deserve better.
I purchased a pair of Asics sneakers, trusting the brand’s reputation and paying a premium price for what I believed would be a durable product. Unfortunately, despite wearing them only occasionally, the toe area developed a tear far too quickly. I sent the shoes in for inspection, fully expecting ...
On March 17, 2025, I purchased two pairs of shoes from Asics. One of them has already developed visible tears on the upper material. I submitted a request for inspection on June 24, 2025, but it was quickly rejected without any resolution. The shoes have only been worn once a week—extremely light us...
I bought a pair of Asics shoes, and after a short time, the inner lining tore on one shoe, while the other is about to rip as well. I sent them back for a warranty claim, but Asics refused to acknowledge a manufacturing defect and rejected my request. This is now the second time I’ve experienced the...
I purchased a pair of Asics shoes from their website, and within just one month, a piece tore off the side. I wore the shoes no more than five times. When I contacted customer service, I was told to send them in for inspection. However, they returned the shoes without notifying me, claiming the dama...
I purchased Asics shoes with invoice number MR02024000069626, and after just 5 months of use, the sides have started to tear, as shown in the attached images. I’ve worn other sports shoes for years without issues, but a brand like Asics having such defects in such a short time is disappointing. I se...
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