We needed to make a warranty claim for a couch that wasn't opening right, first interaction with Ashley Furniture went well, getting it fixed was important because it was meant to be a bed when needed, we have limited space, so it’s important for us, we greet guests quite often. As usual, we started the process by getting in touch with a business associate. They picked up the couch and told us it would be turned in for something else, things looked like they were going well until all of a sudden, at the last second, they changed, put the blame on us and said the problem was our fault. We felt angry, a reputable company like Ashley Furniture must do better. The way they handled our warranty claim was disappointing.
Last year, we purchased a sectional couch from Ashley Furniture in MASKO for ₺60,000-65,000, expecting top-notch quality. However, within less than a year, the cushions began to sag significantly. Given the high price we paid, we were shocked. When we contacted the company, they initially admitted t...
We purchased furniture from Ashley Home and paid a ₺100,000 deposit. Before signing, we specifically asked whether cancellation was possible and were told “yes,” but no one informed us about a 7-day cancellation limit. On day 12, after realizing the items wouldn’t fit in our living room, we attempte...
Ashley Stewart is failing to meet expectations. A few days ago, my order arrived intact. But to my dismay, as soon as I unwrapped the package, a foul smell permeated the entire room. Initially, I suspected that the scent could be originating from the box, so I decided to let the clothes breathe outs...
I purchased couches from Vivense, but they started sagging very quickly. I first contacted them on February 6th, and they agreed to reupholster them. They picked up the couches on February 29th and promised delivery within 21 business days. Despite exceeding that timeframe, when I emailed them, the...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
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