The Arçelik Combi boiler I purchased in March 2020 malfunctioned within two years; the pressure bar started dropping on its own. Despite several service calls, the issue remains unresolved. I requested a replacement, but they sent another service team. Unfortunately, this team not only failed to fix the problem but also broke the bar opening valve and left without replacing it. After contacting customer service again, they promised a replacement, but I'm still waiting. I demand either the repair of the valve I'm forced to open with pliers when the pressure drops or a complete replacement of the boiler.
There was a malfunction in the brand new stove and combi boiler that was to be installed in my house. These products were assembled for the first time with zero construction. When we came to install the combi boiler, we were informed that the fault was due to electricity, so the electrician we calle...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
I have been experiencing constant power failure issues with my Arçelik 9262 SB dishwasher for about a year. Each time the problem occurs, I call for service and the main board is replaced under warranty, but the same fault returns shortly after. The most recent failure happened on Monday, and when t...
In 2019, I installed an Arçelik LG Therma Green heat pump in the house I built. Near the end of the two-year warranty period, the plate heat exchanger developed a leak, causing the gas compartment and compressor to fill with water. The service team stated, "The device cannot be repaired; it needs to...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
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