Rust In Arçelik 6055 UHI Dishwasher Baskets
My three-and-a-half-year-old Arçelik 6055 UHI model dishwasher is used an average of three months a year. Over time, significant rust has developed in the upper and lower baskets. Arçelik and Arçelik Kuşdası Kadın Deniz service are charging a fee for basket replacement. I believe this level of rust in a three-and-a-half-year-old dishwasher is due to a manufacturing defect. I demand a free replacement of the baskets, as this manufacturing defect is also a public health concern.
Progress
**Arçelik/Beko Offers 10-Year Warranty on Products Sold in Europe**
I experienced rusting issues in the racks of my Arçelik 6055 UHI model dishwasher, which is 3.5 years old. Since my warranty period had expired, both customer service and the service center refused to replace the racks free of charge. Throughout the entire process, I could not get any solution from Arçelik central customer service, and I also encountered rude and disturbing behavior from the service staff. The same negative language was used on the service information slip as well. This situation clearly revealed Arçelik’s approach to customer communication and service quality.
I would also like to point out that, although Arçelik offers a 10-year parts warranty for products sold under the “Beko” brand in Europe, it does not grant this right to consumers in its own country. While European consumers are offered longer-lasting and safer products, it is unacceptable that customers in Turkey are sold products with shorter lifespans that pose health risks. I am also attaching the link showing the warranty conditions of Beko UK regarding this issue: https://www.beko.co.uk/
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and requests for solutions regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days full of health and happiness. We are with you 24/7, we are here for your happiness. Arçelik Customer Communication Center
I was called by the center regarding this complaint, and I was told that a free replacement could not be made because the warranty period had expired. When I insisted, a service appointment was arranged. The service is supposed to prepare a report. The service technician came. Later, I was called again by the service and told that they cannot provide a free replacement as the warranty has expired, etc. I explain the situation, saying that the center already referred you, and otherwise the center said they would not process the request, but I can't get my point across... Arçelik has reduced its quality in every sense... I am attaching pictures of the basket; this dishwasher is 3.5 years old and has been used for about a year in total during this time.
About 20 minutes after the authorized service technician arrived, I was called again and informed that a decision had been made and a free replacement would not be provided. Arçelik’s lightning-fast decision-making when it suits them is truly admirable... After this, I called the central office again and explained the situation. They redirected the complaint to the service again, the service calls me, scolds me, and hangs up the phone in my face. Even though I said I did not want the complaint to be redirected to the service again...
Look at the Arçelik service report, it's an answer that mocks the customer's intelligence. I also know that the warranty period has expired, I've been saying that from the beginning anyway... The issue is not a part of the dishwasher breaking down, the issue is the dishwasher baskets that are released to the market as tin coated with plastic, thus rusting and threatening public health... My request is for this to be evaluated at the central office. If it is, as they claim, user error, then they should send this as a report. If I only get a response that it's out of warranty, this would mean that Arçelik is declaring that it produces dishwasher baskets that only last two years. In any case, I state that I will use all my legal rights on this matter... Arçelik needs to provide its service staff with training in courtesy and customer communication. When preparing the report, attention should also be paid to the wording. Findings cannot be written according to the person's own perspective or in an insulting manner...
