My three-and-a-half-year-old Arçelik 6055 UHI model dishwasher is used an average of three months a year. Over time, significant rust has developed in the upper and lower baskets. Arçelik and Arçelik Kuşdası Kadın Deniz service are charging a fee for basket replacement. I believe this level of rust in a three-and-a-half-year-old dishwasher is due to a manufacturing defect. I demand a free replacement of the baskets, as this manufacturing defect is also a public health concern.
**Arçelik/Beko Offers 10-Year Warranty on Products Sold in Europe**
I experienced rusting issues in the racks of my Arçelik 6055 UHI model dishwasher, which is 3.5 years old. Since my warranty period had expired, both customer service and the service center refused to replace the racks free of charge. Throughout the entire process, I could not get any solution from Arçelik central customer service, and I also encountered rude and disturbing behavior from the service staff. The same negative language was used on the service information slip as well. This situation clearly revealed Arçelik’s approach to customer communication and service quality.
I would also like to point out that, although Arçelik offers a 10-year parts warranty for products sold under the “Beko” brand in Europe, it does not grant this right to consumers in its own country. While European consumers are offered longer-lasting and safer products, it is unacceptable that customers in Turkey are sold products with shorter lifespans that pose health risks. I am also attaching the link showing the warranty conditions of Beko UK regarding this issue: https://www.beko.co.uk/
I experienced a rust problem in the basket of my Arçelik 6055 uh ı model dishwasher. On August 22, I was called by the center and was told that a free replacement could not be made because the warranty period had expired, and when I did not accept this, a service technician was sent. The service technician inspected the machine, and when I was called again later, I was told once more that a free replacement could not be made as the warranty period had ended. Despite explaining the situation, I was asked to call the center and submit my request. About 20 minutes later, I was called again and informed that the decision was not to provide a free replacement.
Following this, I called the center again and explained the same situation. My complaint was redirected to the service; this time, the service called me, scolded me, and hung up the phone in my face. Additionally, the service report sent to my phone contained insulting statements such as “the customer doesn’t understand anything, wants a free replacement.” I am aware that the warranty period has ended and have stated this from the beginning. However, the issue is not about a part of the machine breaking down, but about dish baskets that are marketed as plastic-coated and pose a public health risk by rusting.
My request is for this situation to be re-evaluated by the center, and if there is a claim of user error, for this to be officially reported to me. Simply responding with “out of warranty” means Arçelik admits to producing dish baskets that last only two years. I also request that Arçelik train its service staff on customer communication and courtesy, and that insulting statements are not included in reports. I have images of the condition of the baskets of the 3.5-year-old machine, which has been used for a total of about 1 year, as well as the service report. In any case, I reserve my legal rights.
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