Arçelik Dishwasher Quality Fades After 5 Years (Mold & Rust)
Discover how a loyal Arçelik customer faced disappointment when their 5-year-old dishwasher developed mold and rust issues. Despite multiple attempts to resolve the issue, including emails and photos sent to Arçelik, the response fell short, leaving the customer unsatisfied. Explore the details of this quality concern and the customer's quest for a satisfactory resolution.
I'm deeply disappointed with my Arçelik dishwasher. After just five years of use, the bottom racks are moldy and rusted. As a loyal Arçelik customer for 25 years, this is unacceptable. Despite my email communication and photo evidence, the proposed solution of paid replacement for ₺2600 is inadequate. Quality should endure, yet my older dishwasher remains spotless while the newer one deteriorates rapidly. I demand a proper resolution. @Arçelik #Arçelik
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly request that you share any information, suggestions, opinions, and solution requests regarding our products and services with us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
Yes, I was called, and unfortunately, they said that you would not be able to help. I want this grievance of mine to be conveyed not to your regional manager but to your higher authorities. In the emails I sent you, I included the inside of my 22-year-old machine, which is still sparkling clean. The quality from 22 years ago is evident. As a company, I kindly ask you to compare the two photos and respond. Along with your written response, I will apply to the Consumer Arbitration Committee with the photos. Thank you.
Here is the translation of the text from Turkish to English: "Photos of my new and old machine. My mother has been using my old machine since 2018."
It looks like you haven't provided any text to translate. Could you please provide the text you would like translated from Turkish to English?
