On August 28, I purchased an Arçelik 12325 A++ air conditioner from an Arçelik dealer for ₺25,500. The product was installed on August 29, but by the night of August 30, less than 24 hours later, it stopped working and displayed the error code ch38. When the service team inspected it, they stated there were problems with the installation and pipes, causing a gas leak. Since our building and apartment are new, making an external connection is both impossible and aesthetically unsuitable. Although I legally have the right to return the product within 14 days without providing any reason, the Arçelik dealer refuses to take it back. I contacted both the dealer and Arçelik customer service to request a return, but no positive solution was offered. As the product broke down within just one day and is unusable, I have the sales contract and payment receipt. I am requesting a refund of the ₺25,500 I paid and the return of the product. My purchase is under a 3-year warranty and a 10-year outdoor unit warranty, and I demand that my grievance be resolved urgently.
On June 27, 2024, I purchased a 15,000 BTU air conditioner from Arçelik. During the installation, the unit displayed a CH-38 error. The service technician temporarily resolved the issue by toggling the switch, but the problem persisted. After that, the air conditioner failed to cool and continuously...
We bought a 24000 Btu air conditioner from Arçelik on June 6, 2024, it was installed on Thursday, June 13, and on Saturday, June 15, the air conditioner gave CH38 error and did not work, after complaining to 4 places, the service came on the same day, the air conditioner became working, but after 1 ...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I pur...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
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