Arçelik 15,000 BTU Air Conditioner CH-38 Error
On June 27, 2024, I purchased a 15,000 BTU air conditioner from Arçelik. During the installation, the unit displayed a CH-38 error. The service technician temporarily resolved the issue by toggling the switch, but the problem persisted. After that, the air conditioner failed to cool and continuously showed the CH-38 error. The technician who visited later claimed that the issue was due to improperly tightened valves, added gas, and left.
The next day, the CH-38 error reappeared, and I have been waiting for a response from the service for the past 5 days. I am requesting a replacement or refund from Arçelik, but I am unable to find a service representative to address my concerns. A unit that has been used only 5-6 times and is just one month old should not experience such issues, especially in this heat.
Despite requesting the replacement or refund from another service provider, I have yet to find a resolution. It appears that the next step may be to approach the Consumer Arbitration Committee.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and requests for solutions regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
