On June 27, 2024, I purchased a 15,000 BTU air conditioner from Arçelik. During the installation, the unit displayed a CH-38 error. The service technician temporarily resolved the issue by toggling the switch, but the problem persisted. After that, the air conditioner failed to cool and continuously showed the CH-38 error. The technician who visited later claimed that the issue was due to improperly tightened valves, added gas, and left.
The next day, the CH-38 error reappeared, and I have been waiting for a response from the service for the past 5 days. I am requesting a replacement or refund from Arçelik, but I am unable to find a service representative to address my concerns. A unit that has been used only 5-6 times and is just one month old should not experience such issues, especially in this heat.
Despite requesting the replacement or refund from another service provider, I have yet to find a resolution. It appears that the next step may be to approach the Consumer Arbitration Committee.
We bought a 24000 Btu air conditioner from Arçelik on June 6, 2024, it was installed on Thursday, June 13, and on Saturday, June 15, the air conditioner gave CH38 error and did not work, after complaining to 4 places, the service came on the same day, the air conditioner became working, but after 1 ...
On August 28, I purchased an Arçelik 12325 A++ air conditioner from an Arçelik dealer for ₺25,500. The product was installed on August 29, but by the night of August 30, less than 24 hours later, it stopped working and displayed the error code ch38. When the service team inspected it, they stated th...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
Hello, I purchased a 15000 BTU air conditioner from Arçelik, and I regret it. If a video is uploaded below, I will post the video and photos. I bought the product in December 2022. It was replaced twice because the motherboard was crackling. They provided me with an 18,000 BTU air conditioner for cu...
I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks. When I contacted them again, they told me that the...
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