Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I purchased the air conditioner in July 2025, the earliest available installation date I was given is September 1, 2025. If you buy an air conditioner from Arçelik, it seems you can only start using it in winter. Throughout this process, I contacted Arçelik customer service multiple times, submitted support tickets, and left notes with the authorized service team. Yet no one has responded or provided a solution. Additionally, I have not received the invoice for my product; they are refusing to issue it and will likely delay it for the full 14-day period. I request that my product be delivered and installed immediately, and that my invoice be sent to me without further delay.
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
On August 28, I purchased an Arçelik 12325 A++ air conditioner from an Arçelik dealer for ₺25,500. The product was installed on August 29, but by the night of August 30, less than 24 hours later, it stopped working and displayed the error code ch38. When the service team inspected it, they stated th...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
Hello, I called Arçelik 4440888 on June 27, 2025, for disassembly/assembly. The service called back on April 4, 2025, and on July 7, Arçelik service disassembled the air conditioner and did not come for installation. After July 7, I called again on August 8, 2025. However, the Arçelik service techni...
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