We bought a 24000 Btu air conditioner from Arçelik on June 6, 2024, it was installed on Thursday, June 13, and on Saturday, June 15, the air conditioner gave CH38 error and did not work, after complaining to 4 places, the service came on the same day, the air conditioner became working, but after 1 hour it gave the same error again, we called the headquarters, the appointment was given after the holiday, today I tried to see if the air conditioner was working, this time it first gave CH38 error and then CH 32 error! If the 2-day-old air conditioner we just bought is like this, I will never bring Arçelik products into my home again...! The air conditioner that we bought with trust as Koç Holding was a waste in 2 days. We have created a return request and I will never buy Arçelik. We are currently looking for Demirdöküm or Vestel brands... Arçelik has become a business, have some respect for your work, and have some business ethics...! It's a pity really...! The air conditioner we bought to get rid of the heat has turned into x2 torture for us..!!!!
On June 27, 2024, I purchased a 15,000 BTU air conditioner from Arçelik. During the installation, the unit displayed a CH-38 error. The service technician temporarily resolved the issue by toggling the switch, but the problem persisted. After that, the air conditioner failed to cool and continuously...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
On August 28, I purchased an Arçelik 12325 A++ air conditioner from an Arçelik dealer for ₺25,500. The product was installed on August 29, but by the night of August 30, less than 24 hours later, it stopped working and displayed the error code ch38. When the service team inspected it, they stated th...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
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