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My Arçelik 8103 YCM Washing Machine Started Rusting After Three Years

My Arçelik 8103 YCM Washing Machine Started Rusting After Three Years
My Arçelik 8103 YCM Washing Machine Started Rusting After Three Years
My Arçelik 8103 YCM Washing Machine Started Rusting After Three Years
Ahmet
Ahmet
Arçelik
August 17, 2025 12:35 AM26

I purchased the Arçelik 8103 YCM washing machine a few years ago from the Arçelik dealer in Pangaltı, Istanbul. In the third year of use, rust began to appear on various parts of the machine, and the paint started to peel off. This issue has continued to worsen over time. What especially caught my attention is that I bought a Bosch dryer at the same time, used in the same environment, and it has had no problems at all—this issue has occurred only with the Arçelik washing machine. I previously contacted the service center, but since the warranty had expired, they said no support could be provided. Moreover, the service staff could not explain the cause of the rusting. My machine has no functional issues, but it is deteriorating while standing still, which is very frustrating. I expected better material quality. I leave the decision on the solution to your company, but I kindly request that the necessary care be taken to prevent such problems from happening again.

Arçelik
August 18, 2025 1:29 PM (1 day after complaint)

Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and requests for solutions regarding our products and services, we kindly ask you to contact us primarily through . As the Arçelik family, we wish you days full of health and happiness. We are by your side 24/7, we are here for your happiness. Arçelik Customer Communication Center

Ahmet
Ahmet
August 21, 2025 2:36 PM

They called but could not offer a solution.

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Derya
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November 12, 2025 1:17 PM146

"From the day my problem started, my interactions with Arçelik customer service have always been positive. First of all, I would like to thank them very much. Also, the authorized service at Soyak Emar in Istanbul is amazing. They solved my problem and gave approval—thousands of thanks to the authorized service there. However, the authorized service in Istanbul Ataşehir is quite inconsiderate, uninterested, and does not even take into account the directions from customer service. They responded to me by saying, 'There is no problem with your machine, we are not coming, just so you know,' and they do not care about the customer at all. It is an authorized service that does not add value to the Arçelik brand. Fortunately, my problem was solved with the Soyak Emar service. I would like to thank the Arçelik customer representatives for their patience and understanding in helping me get through this period calmly and for their close attention to my problem. If all your authorized services focus on solving problems rather than creating them like your Soyak Emar service, we would all be satisfied. Thank you, Soyak Emar Arçelik."