Just a week after purchasing a vertical vacuum from Arçelik, I initiated a return request. Contacting customer service, I was directed to their service team, who took the vacuum without leaving any documentation. There's no issue with the vacuum, especially since I'm requesting a return within the 14-day window. Despite my insistence, the service team is adamant that the vacuum is under repair, claiming, 'It's being fixed, and if there's a problem, you'll be informed.' Even after clarifying that I didn't submit it for repair but for a return, they insist on their narrative. To make matters worse, the Arçelik service representative who took my machine insulted me on October 18, 2023, at 10:20 AM.
I am writing to file a formal complaint regarding my Arçelik brand robotic vacuum cleaner. I have been experiencing significant issues with this product, and the customer service process has been deeply frustrating and unacceptable. The new robotic vacuum cleaner, which was provided as a replacement...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
I bought the Arçelik Electric Vacuum Cleaner on March 18, 2024. Today is the 23rd, and in just five days, we've made the decision to give it a shot and evaluate its functionality and our level of satisfaction. However, after giving it a try, we were disappointed with the results. Upon opening it, we...
I brought my RS-3121 Gyro-Coded Robot Vacuum, which is still covered by warranty, to the service center because it was not functioning properly. Even though the warranty period hadn't ended, they insisted on replacing the product with a new one and asked for a substantial payment of ₺2300. Following...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
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