I brought my RS-3121 Gyro-Coded Robot Vacuum, which is still covered by warranty, to the service center because it was not functioning properly. Even though the warranty period hadn't ended, they insisted on replacing the product with a new one and asked for a substantial payment of ₺2300. Following the appeal to the Consumer Arbitration Board, a decision was made in favor of a replacement without any fees. Arçelik confirmed the decision on December 19, but there has been no communication regarding the arrival of my new product since then. After enduring over three months of inconvenience, I am still left in the dark regarding the arrival of my replacement. I hope my ongoing issue can be resolved soon.
Hello, in February, I purchased the RS 9221 model robot vacuum from an Arçelik dealer. The vacuum constantly deletes its map and spins aimlessly in place. I previously contacted the service center for the same issue, but they claimed no fault was found. Now, I've sent it for service again, but they'...
I am writing to file a formal complaint regarding my Arçelik brand robotic vacuum cleaner. I have been experiencing significant issues with this product, and the customer service process has been deeply frustrating and unacceptable. The new robotic vacuum cleaner, which was provided as a replacement...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
Just a week after purchasing a vertical vacuum from Arçelik, I initiated a return request. Contacting customer service, I was directed to their service team, who took the vacuum without leaving any documentation. There's no issue with the vacuum, especially since I'm requesting a return within the 1...
I purchased the Arçelik Imperium GO SD 9041K Cordless Vacuum on December 31, 2022. It has been to the service center three times due to suction issues. The service center shockingly suggested washing the filter after every use and even recommended filter replacement for ₺84 if necessary. Unbelievabl...
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