Although the Arçelik toaster I purchased in 2018 was not damaged in any way, it stopped working when I plugged it in. We took it to the authorized service center, where they explained that the internal components had dried out, the issue with the cable was not due to user error, and this happens when the device remains plugged in. However, we only kept it plugged in while making toast and always unplugged it afterward, so there was no misuse. They demanded a repair fee of ₺1800 and informed us that if we chose not to proceed with the repair, we would still need to pay a ₺300 damage assessment fee. We had no choice but to leave it for repair. A few days later, the service team called and informed us that the necessary parts could not be supplied, stating that the service life of small household appliances is 7 years and thus they couldn’t replace the parts—asking us to come and collect the product. At the time of purchase, there was no information provided regarding this 7-year usage limit, and when I raised this issue with the service center, I received an unpleasant response: “Then contact the place where you purchased it.” The refrigerator, washing machine, tea maker, and now the toaster we bought from Arçelik have all broken down within 7 years, and we’ve had to repair them at high service costs. As a customer, I am requesting that my grievances be addressed and resolved.
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
The Arçelik toaster I bought has malfunctioned for the second time. In the first malfunction, the thermostat broke, and the section containing the power button and thermostat was completely replaced. At the time, I didn’t mind too much. However, the power on/off button broke again two years later. W...
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
The Arçelik refrigerator I purchased in April 2020 broke down in June 2025 without any user error. The technician from the authorized service stated that there was likely a pipe crack and gas leak in the rear body. However, despite this diagnosis, no written service report was provided. Moreover, I ...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
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