The Arçelik refrigerator I purchased in April 2020 broke down in June 2025 without any user error. The technician from the authorized service stated that there was likely a pipe crack and gas leak in the rear body. However, despite this diagnosis, no written service report was provided. Moreover, I was told that the refrigerator could not be repaired and that I needed to buy a new one. I later learned from someone close to me that the same issue occurred with another model from Beko, a brand under the Arçelik Group. I believe this could be a chronic manufacturing defect. What disturbed me the most was the technician repeatedly saying, “Well, you should have extended the warranty.” I want to ask: If the product doesn’t even last five years, why is it only covered by a three-year warranty? Why is the consumer forced to purchase an extended warranty in advance as if predicting a malfunction, like insurance? This is not a tea maker for it to be considered normal to break down in three years! Through this process, I request that my product be repaired or replaced free of charge, that a written service report on the malfunction be provided to me, and that the service technician’s evasive and non-instructive attitude be reviewed. I expect this grievance to be resolved by a reputable brand like Arçelik.
In the fifth year of using my Arçelik refrigerator, a crack unexpectedly formed in the internal gas pipe, causing a gas leak. I believe this issue poses a serious threat to both my safety and health. I handed the refrigerator over to the service center five days ago, but they informed me that the de...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
My Arçelik refrigerator went down, so I contacted for help. The technician reported a gas leak caused by a manufacturing flaw. I was instructed that I may select a compensated replacement and pay up to ₺15,000 for a similar new model refrigerator. They also stated that they would have to break the g...
I purchased an Arçelik refrigerator in 2019, and before reaching its fifth year, it started leaking water from the corners (bottom freezer model). Shortly after, the upper section stopped cooling. While I was away, the freezer completely defrosted, ruining all my food. I called Arçelik service, and...
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