Arçelik Refrigerator Failure - A Chronic Defect and Unacceptable Service
The Arçelik refrigerator I purchased in April 2020 broke down in June 2025 without any user error. The technician from the authorized service stated that there was likely a pipe crack and gas leak in the rear body. However, despite this diagnosis, no written service report was provided. Moreover, I was told that the refrigerator could not be repaired and that I needed to buy a new one. I later learned from someone close to me that the same issue occurred with another model from Beko, a brand under the Arçelik Group. I believe this could be a chronic manufacturing defect. What disturbed me the most was the technician repeatedly saying, “Well, you should have extended the warranty.” I want to ask: If the product doesn’t even last five years, why is it only covered by a three-year warranty? Why is the consumer forced to purchase an extended warranty in advance as if predicting a malfunction, like insurance? This is not a tea maker for it to be considered normal to break down in three years! Through this process, I request that my product be repaired or replaced free of charge, that a written service report on the malfunction be provided to me, and that the service technician’s evasive and non-instructive attitude be reviewed. I expect this grievance to be resolved by a reputable brand like Arçelik.
The customer representative contacted me. Thank you for the communication despite everything. I was told that I could buy a new product for 20,500 TL. This is an amount that would strain me financially at the moment. I have enough budget to get the product repaired, but unfortunately even outside repairers cannot fix the malfunction. Having to pay 20,000 TL during the most financially difficult period for me due to an irreparable malfunction in a five-year-old refrigerator has been upsetting and exhausting.
