Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise like a tractor was running in my kitchen. The service came on 14.06.2024, took it to the workshop, supposedly repaired it, and returned it, but nothing changed. In fact, it got worse. I called the service again on 16.07.2024, but for 20 days, despite calling daily, no one came, and they failed to resolve my issue. During this time, I couldn't even give my 1-year-old son yogurt or cold water in the middle of summer. On September 2nd, Arçelik forced me to buy a new refrigerator, and now, when I ask for the ₺7500 refund for the faulty service, they direct me to "Bağcılar Mahmutbey" authorized service. But Bağcılar is mocking me, refusing to make the payment after 3 months. When I bought the refrigerator, I trusted the Arçelik brand. Arçelik should resolve this issue directly, not pass it off to their authorized service. If this is how high your customer satisfaction is, no one should consider purchasing from Arçelik. I was the victim, and I hope others won’t be.
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
I scheduled an appointment with Amasya Arçelik authorized service to report a malfunction in my refrigerator. On Friday, July 12, 2024, the service te...
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