I went to the Arçelik Ayvalık store to buy a Solo oven. The sales representative was courteous and accommodating, and my concern does not pertain to him. However, when we got to the payment stage for the oven, the store manager stepped in. Instead of providing installment options at the cash price, which was a new and different experience for me compared to a recent purchase from another one of your stores, the price of the ₺11,000 oven suddenly jumped to ₺19,000 when installments were brought up.
I decided to go shopping in person to ensure a safe and reliable transaction since I had encountered problems with an oven I bought online before. However, it appears that my connection with KoçAilem played a role in this choice. I find this behavior highly unacceptable. If Arçelik is unwilling to provide KoçAilem with discounts, it should consider terminating the agreement. Rejecting customers in this manner is a misguided approach. In addition, the service in the Dikili region is extremely negligent and unresponsive, despite having a vast service network.
These various factors cause customers to contemplate alternative brands. I am writing this message to provide you with some information, rather than to express any complaints. The careless approach of both the Dikili service and the Ayvalık branch's unwillingness to provide a reduced price of the product by ₺8,000 negatively impacts Arçelik's brand reputation. I kindly ask for these matters to be attended to and kept under observation. Once more, my grievance is not aimed at the sales consultant in the store. If there were more individuals like him working in all of Arçelik's branches, there is no doubt that Arçelik would outshine its competitors in every way. Best regards.
My complaint is directed towards both the Arçelik dealer and the Arçelik headquarters. Just a week ago, I received an oven and stove set from an Arçelik dealer. The delivery person, upon unpacking, called me over to inform me that he couldn't proceed with the installation. The reason given was that ...
I am deeply dissatisfied with the behavior and attitude of Ayşe, an employee at the Arçelik call center, which has caused me significant inconvenience. Regarding the air conditioner I purchased on 08/06/2024: On 11/06/2024, I received a call stating that the installation would be done that day. I i...
Recently, I reached out to the authorized service of Arçelik in Bayrampaşa (0212 6744600) to inquire about the cost for disassembling and reinstalling my air conditioner. I received a quote of approximately ₺10,600. After a few days, I reached out again to confirm, but this time they informed me tha...
I made a transaction from an Arçelik dealer for three appliances. We're getting married and needed to start preparing for our new home. One of the goods, a refrigerator, came, however they supplied the incorrect type. When I inquire about the pricing discrepancy, everyone ignores me. Arçelik custome...
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