I purchased an Arçelik 9100 PM 9 kg washing machine on August 20, 2023, which has been making noise and shaking since the first day, constantly extending the washing cycle. Two months after purchase, I called the authorized service, and the technician claimed there was no issue with the machine. Since then, I have continued to use it. Recently, the same technician returned and identified faults with the machine's electrical load balancer and drum springs. The authorized service insists on repairing it, but I am requesting a refund or exchange for another model instead. I kindly request resolution of my grievances.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to share any information, suggestions, opinions, and solution requests regarding our products and services with us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
Arçelik got back to me regarding the issue. They do not accept returns or exchanges. I definitely do not recommend buying white goods from Arçelik. Other brands stand behind the products they sell.
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On June 28, 2018, I purchased an Arçelik 9103 D 9 kg washing machine and a dishwasher. Since the washing machine arrived at my home, it has been working loudly, generating a disturbing noise that practically echoes throughout the living room and bedrooms. Last month, to put it bluntly, the machine c...
My Arçelik 9123 NMG washing machine was transported to the technical service center due to a malfunction. They claimed to have changed the drum, but when it returned, the machine began shaking violently throughout each spin cycle. We reported this issue again, and the technician who arrived for insp...
Arçelik service informed me that the shock absorbers of my washing machine needed to be replaced due to the noise it was making during the drying cycle, and that the total cost of the procedure would be ₺2,690. After the repair, the drum started bouncing and making even more noise during the drying ...
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