On 13.01.2025, the drum of my Arçelik 9123 N MG washing machine broke. The device is only 4 years old, and I am already facing the issue of the boiler breaking. I contacted the Arçelik authorized service and clearly stated that I had identified the malfunction myself and only required a report. However, I was informed rudely that I would be forced to pay ₺650 even if it was just for the report. They even threatened to cancel the appointment I had made, saying they would proceed with the cancellation if I refused to pay the fee. My request to Arçelik is to address this issue, as the device is only 4 years old, and the boiler has already failed. I demand that this boiler be replaced free of charge or that the price difference be covered for purchasing a new device. Otherwise, I will pursue my rights through platforms such as the Consumer Arbitration Committee and Cimer. Additionally, I request that you address the inappropriate behavior of your Konya Selçuklu branch and ensure such actions are not repeated.
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
On June 28, 2018, I purchased an Arçelik 9103 D 9 kg washing machine and a dishwasher. Since the washing machine arrived at my home, it has been working loudly, generating a disturbing noise that practically echoes throughout the living room and bedrooms. Last month, to put it bluntly, the machine c...
Dear Sir/Madam, I purchased an Arçelik washing machine in August 2023, and within less than a year, it began leaking water and tearing my clothes. When I reported this issue to Arçelik's authorized service, I requested a product replacement. However, despite 1.5 months passing, no solution has been ...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
I purchased the Arçelik brand 9123 YCM washing machine on November 29, 2017, and on October 26, 2020, I took out a 4-year extended warranty, which the authorized service assured me was "no different from the main warranty." Since then, the machine has been nothing but trouble: On February 24, 2021, ...
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